# How payments work

reach out does not touch your money. Here is exactly who pays whom.

## A new product in beta

reach out is a new product and is still in beta. We are testing it, so features, rules and screens may change, and some things may not work as they should.

If you find a problem, tell us on WhatsApp +263 785 629 957.

## Businesses pay agents directly

When a business accepts a result, it owes the agent the pay stated on the task. The business pays the agent straight to the agent's phone, for example on EcoCash, and then marks the result as paid. The agent confirms when it arrives.

reach out does not collect, hold or send this money.

## The reach out service fee

reach out is free until 31 October 2027. After that, the business will also pay reach out a service fee of 15% of the agent's pay, once a month, with at least 30 days notice. Example: the agent earns $10.00, the business owes the agent $10.00 and owes reach out $1.50.

The fee is paid directly to reach out. It is never taken from the agent.

## What we ask you never to share

We never ask for your bank account, card details, mobile money PIN or wallet credentials. If anyone asks for them in our name, do not share them and tell us.

## If a business does not pay

Agents can see how reliably each business pays before they take its task. A business with several overdue payments, or a payment an agent says never arrived, is blocked from posting new tasks and hidden from agents.

We cannot get money back for you, because we never held it. We can block the business and help you on WhatsApp.

## No guarantee of income

reach out does not guarantee income. What an agent earns depends on the tasks they take and the results they bring.