# Privacy policy This explains what personal information reach out collects, why, and what you can ask us to do with it. ## A new product in beta reach out is a new product and is still in beta. We are testing it, so features, rules and screens may change, and some things may not work as they should. If you find a problem, tell us on WhatsApp +263 785 629 957. ## What we collect Your email address and a password (stored only in scrambled form, never as you typed it), or your Google account name and email if you sign in with Google. Your name, phone number, age, gender and whether you are an agent or a business. We ask your age to make sure you are 18 or over, and your gender so we can understand who uses reach out. Your age and gender are never shown to other people. Records of results: tasks, claims, who owes whom, and payment confirmations. Ratings you give and receive, with your name, are shown on profiles. A customer's phone number when they claim a result. Please do not post sensitive data. We do not want it, and we do not ask for it in tasks or replies. Anything you post may be seen by others as described below. What you post: tasks with their text, photo, place and price list items, and your replies, likes, dislikes and saved tasks. Who you follow and who follows you. Reports you make about a task. A simple count of visits to this site, to see which pages are used. It uses no cookies and stores no name, phone number or address. If we verify you: a check of your phone number, and for agents an identity document. ## Why we collect it To run your account, show your profile, connect agents and businesses, record results and payments, bill the reach out service fee, resolve disputes, and keep people safe from fraud. ## Who can see it Your name and verified status can be seen on your profile. A business sees an agent's name and phone number only for results it owes that agent, so it can pay them. Agents see a business's name and payment record. If you are an agent and you add a profile photo, it is public. Anyone who opens reach out can see it next to your name, so only add a photo you are happy to show. You can remove it any time in Settings. Tasks and public replies are visible to anyone who can open the task, with the name and photo of the person who wrote them. Private replies are visible only to the two people in them, and to us if we need to look into a report or dispute. Who follows whom is shown on profiles. Your saved tasks and your reports are private to you and us. Phone numbers and identity documents are not shown on public pages. We do not sell your information. ## Identity documents We ask for an identity document only when it is needed, never when you sign up. It is stored privately and checked by hand. After we have checked it, we delete the photo and keep only a note that you were verified, and when. ## Where it is kept Your information is kept with our backend provider, Convex, and if you use Google sign-in, Google handles that sign-in. We choose providers that protect data, and we limit who at reach out can see it. ## Keeping and deleting You can delete your account in Settings. We then remove your name, phone number, photo, card code and sign-in details, and you cannot sign in again. You cannot delete your account while a result or payment is still open. We keep records of results and fees, shown as "Deleted person", as long as needed to run the service, settle disputes and meet legal duties. Tasks and replies you posted stay in the thread they belong to, shown as "Deleted person", so other people's conversations still make sense. Ask us on WhatsApp if you want a post of yours removed. Your download of your data is always available in Settings. To see or correct your information, ask on WhatsApp +263 785 629 957. ## Security Passwords are stored in scrambled form. We limit access to the owner. No system is perfectly safe. Use a strong password and do not share it. ## Changes We may update this policy and will say so on the site.