# Terms of use These are the rules for using reach out. By creating an account or using the site you agree to them. ## A new product in beta reach out is a new product and is still in beta. We are testing it, so features, rules and screens may change, and some things may not work as they should. If you find a problem, tell us on WhatsApp +263 785 629 957. ## What reach out is reach out connects businesses with agents who talk to people face to face. A business posts a task. An agent gives people a code. When a customer uses the code, the business redeems it and the result is recorded. We are a middleman. We are not a bank, a payment service or an employer. ## Who can use reach out You must be 18 years old or older to create an account or use reach out. If you are under 18, you may not use the service. We ask for your age when you sign up, and we may remove accounts that we find belong to someone under 18. ## No guarantee of income reach out does not guarantee that you will earn anything. What an agent earns depends on the tasks they take and the results they bring. What a business gains depends on its own offer and customers. ## Money reach out does not hold, receive or send your money. A business pays its agents directly, for example on EcoCash. We record who owes whom and who confirmed payment. We never ask for your bank account details, card details, PIN or wallet credentials. Never share them with anyone who says they are from reach out. ## Our service fee reach out is free until 31 October 2027. We do not charge any fee before that date. After that, businesses will pay reach out a service fee of 15% of the agent's pay on each accepted result. It will be added on top of the agent's pay, billed once a month, and paid by the business directly to reach out. It will never be taken from an agent's pay. We will tell businesses at least 30 days before any fee starts. It will only apply to results accepted after the start date, never to earlier ones. Once fees start, if last month's fee is not paid by the 7th, the business cannot post new tasks until it is paid. ## Agents Agents are independent. They are not employees of reach out or of any business. Give accurate information, do not mislead people about a business or its offer, and do not make up results. ## Businesses Businesses must pay agents what they owe for accepted results, directly and on time, and mark payments honestly. A business that does not pay, or is reported as not paying, may be blocked from posting tasks and hidden from agents. ## Which businesses can use reach out reach out is for real businesses with a clear offer, where a customer can show a code and the business can redeem it. For example food, beauty, shops, tourism and software. Not allowed: alcohol, betting, forex and loans, adult content, medicine or health claims, and money schemes such as invest-and-earn or pyramid pitches. Online-only offers with no way to prove a result are also not allowed. We may remove a task or block a business that does not fit. ## No illegal activity reach out is only for lawful work. Agents and businesses may not use it for anything illegal in Zimbabwe. That includes selling or promoting illegal goods or services, scams and fraud, fake or stolen goods, and getting people to hand over money or details under false pretences. A task must be a real, legal offer that the business can honestly deliver. If you see something illegal, report the task or message us. We may remove tasks, block businesses, suspend agents or close accounts that break this rule, and we may pass information to the authorities when the law requires it. ## Tasks, replies and what you post A task is a public post. A business can add a title, text, one photo, a place and price list items. Agents can reply to a task, like or dislike it, save it and follow the business. Businesses can follow agents too. A reply is either public or private. A public reply can be seen by anyone who can open the task. A private reply can only be seen by the two people in it. Who can reply in public is set by the business on each task (any agent, agents who follow it, or agents it accepted). Anyone can still write to the business privately. You can edit, switch or remove your own reply for 15 minutes after you send it. After that it is locked. Replies you remove or that are hidden are kept in our records, but they are no longer shown. A business can hide a public reply on its own task. You are responsible for what you post. Post only what is yours to share, and only photos you are allowed to use. Do not post insults, threats, hate, spam, phone numbers or links to scam you or others, other people's private details, or anything illegal. Do not post sensitive data in a task, photo or reply, public or private. That means ID numbers or ID photos, bank or card details, mobile money PINs, passwords, health details, home addresses, and other people's private details. If a customer or agent needs to share something like that, do it face to face. Do not use replies to ask for money, card details or PINs. We may hide or remove a task, reply or photo, and suspend or close the account behind it. Report a task from its menu, or message us on WhatsApp. We do not read private replies as a routine. We may look at them when someone reports a problem, to settle a dispute, to keep people safe, or when the law requires it. ## Ratings and reviews After a result has been paid and confirmed, the agent and the business can each rate the other once with a thumb, a reason and a short note. Ratings are shown on profiles and task pages. A rating stays hidden until the other side has rated too, or for 7 days. Rate honestly and only about the work. No insults, no threats, no phone numbers or links, and nothing about people outside the deal. We may hide a rating that breaks this rule. A rating cannot be edited once it is sent. Ask us on WhatsApp if one is wrong. ## Results and disputes A business redeems a code to accept a result. A customer can also claim that they used a code. If the business does not dispute a claim within 48 hours, it counts as a result. A business that disputes a claim must give a reason. reach out looks at disputes and decides. Our decision on whether a result counts is final inside the service. ## Accounts and honesty Keep your sign-in details safe. Give true information. We may ask you to verify your phone number and identity. We may suspend or remove accounts that break these rules, cheat, or put others at risk. ## Changes and contact We may change these terms. We will say so on the site. If you keep using reach out after a change, you accept it. Questions: WhatsApp +263 785 629 957.